1. Introduction

Northline Decking ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights in relation to it.

2. What Information We Collect

Information you provide directly:
When you submit a quote request on our website, we collect:

• Your name

• Your phone number

Information collected automatically:
When you visit our website, Google Analytics and Google Tag Manager automatically collect certain technical information, including:

• Your IP address (anonymised)

• Browser type and version

• Pages visited and time spent on each page

• Device type and operating system

• Referring website (how you found us)

We do not collect sensitive information (such as health, financial, or government identifier data).

3. How We Use Your Information

We use the information we collect to:

• Contact you to discuss and provide a quote for your decking project

• Understand how visitors use our website so we can improve it (via Google Analytics)

• Manage and administer our business operations

We will not use your personal information for any purpose other than those listed above without your consent.

4. Cookies and Tracking Technologies

Our website uses cookies, small text files stored on your device, through Google Analytics and Google Tag Manager. These tools help us understand website traffic and user behaviour.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality. For more information on how Google uses data collected through these tools, visit: google.com/policies/privacy/partners

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be accessed by Google as part of the Google Analytics and Google Tag Manager services. Google processes this data in accordance with its own privacy policy. We do not otherwise share your personal information with any other third parties.

We may disclose your information if required to do so by law or in response to a valid legal request.

6. Data Storage and Security

Your personal information is stored securely and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. Quote enquiry data is used solely for the purpose of following up on your request and is not retained beyond what is necessary for that purpose.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you can contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

For any privacy-related questions or requests, please contact:

Northline Decking
📧 info@northlinedecking.com.au
📞 0448 133 603